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Shipping & Returns

We Stand By our Programs

guarantee.jpg SATISFACTION GUARANTEE: If you are not completely satisfied with the purchase you have paid for, you may return it within 10 days, with a note describing why you are disappointed and we will issue a full refund or credit your charge card for what you paid for the program. (excluding e-versions)

 

Returns Policy

Our Guarantee applies to all of our hard copy/published works, you just pay the shipping.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, please contact us directly at info@kidproofsafety.com or by calling Toll Free North America 1-866-467-2338 or direct at +1 (604) 605-0522 to receive your return authorization code.

Electronic Versions Non-Refundable.

Please note returns/refunds of student books for Specialty Subjects are only given if the item is defective or you were sent the wrong order by mistake.  Opened and used packages are non-returnable/refundable.

Return and refund policies may change if not purchasing directly from Kidproof Safety. Kidproof Safety is not liable for any losses or refunds if not purchased directly from Kidproof. Please contact your retailer directly.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Free shipping applies only to Canada and USA, exclusing the Babysitter Student Manuals.  There is a $25 flat shipping fee for each set 925 books) of Babysitter Handbooks. 

Shipping rates will be calculated within shopping cart at time of checkout for all other areas.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

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Contact Info
  • Kidproof World Headquarters
  • info@kidproofsafety.com
  • Tel: 604-605-0522
  • Toll Free: 1-866-467-2338
  • World Wide: +1 604-605-0522